FAQs

What is Flyte?

Flyte is a half scooter, half suitcase hybrid. Pull out the stem and you’ve got yourself a wheeled case. Fold out the deck and you’ve got a scooter. Put it along and you’ve got a piece of luggage that can easily be stowed away.

Is my child old enough for Flyte?

Flyte recommends use for kids aged 3 – 8 years old.

What’s the maximum weight Flyte can take?

The scooter itself can hold up to 50kgs, we recommend a maximum of 5kgs of luggage in the cases.

Can I take my Flyte on an aeroplane?

Flyte is the perfect travel companion – even at 30,000 feet, so we made sure it meets general cabin carry-on and check-in luggage standards. If you are due to travel, please check beforehand with your airline!

ONLINE

Can I cancel my order?

If you wish to cancel your order, please contact us.

Why have I not received a confirmation email?

You should receive emails from us when you order your Flyte and when we dispatch it. If you haven’t received one, please check your ‘Spam’ or ‘Junk’ folders.

Can I get on an email list?

Of course you can! We share a whole new world of special offers and competitions with our Flyte Crew, so the more the merrier. Just click here and pop your email address in the sign up box – tada!

CUSTOMER SERVICE

How long will my order take to be delivered?

On average, couriers will deliver:

  • Metro: 1-3 working days
  • Regional: 3-7 working days (up to 10 days in remote/rural areas)

This is not a guarantee and should only be used as a guideline.

Please be aware that if you’re off on your travels before those times, we cannot guarantee your Flyte will arrive in time.

I’m going on holiday in two days, can my Flyte be delivered before then?

Our delivery times stated above apply to all orders. Make sure you get your order in within good time before your travels to avoid disappointment!

Can I track my delivery?

Yes, we will send you your tracking number in the dispatch email.

Oh no! Something’s gone wrong, can you help?

You bet we can. Get in contact and we’ll do our best to help resolve any issues.